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U+
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NB코리아
NB KOREA
πŸ•™
Mon~Sat 10:00 ~ 19:00
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Operating Notices

πŸ“± Passport/ARC Activation & Name Change Guide

Essential guidelines to check before activation and name change tasks

Table of Contents
1
Activation
Passport Activation
2
Online
Online Activation
3
Name Change
ARC Name Change
4
Information
Guidelines
5
USIM
USIM Guide & Settlement
6
Cancellation
Carrier Cancellation Guide
7
Plans
Plan Comparison
8
Inquiry
Settlement & Policy Inquiries
Application Types at a GlanceChecklist before applying
New Activation (010)
Preferred Number
Random if none
Number Porting (MNP)
Current CarrierNumber to Port
Online New (010)
Preferred Number
Random if none
Online Porting (MNP)
Current CarrierNumber to Port
Activation Eligibility by ID Type
πŸ›‚ Passportβ†’D-2D-4E-7E-9
πŸͺͺ Alien Registration Cardβ†’All D VisasAll E Visas
ID TypeNew Activation (010)Number Porting (MNP)Online New (010)Online Porting (MNP)
πŸ›‚ Passport
Name change required within 90 days
βœ” Possibleβœ•βœ•βœ•
πŸͺͺ Alien Registration Card (ARC)βœ” Possibleβœ” Possibleβœ” Possibleβœ” Possible
ℹ️Common Checklist & Required Documents β€” Applies to All Types
Checklist
Required
Name β€” Same as Passport (Including spaces & middle name)
RequiredDate of Birth
RequiredKorean Residential Address
RequiredVisa Type
RequiredPlanΒ LTE Worry-Free Data 69Β 5G Simple+
RequiredUSIM Information
MNP
Current Carrier Β· Contact (Required for MNP activation)
Required Documents
RequiredPassport
RequiredAlien Registration Card (ARC)
RequiredVisa Issuance Confirmation
RequiredAccount Info β€” Under applicant's name
E VisaStandard Labor Contract
D VisaCertificate of Admission
πŸ“‹ Post-Activation ManagementUntil Name Change is Complete
πŸ’Έ Unpaid Bills Warning
If bills go unpaid, name change cannot proceed and there is a risk of carrier-initiated cancellation. Please periodically check auto-debit registration and payment status and inform customers accordingly.
πŸͺͺ ARC Issuance
Name change can proceed immediately upon ARC issuance after entry. Please check the issuance schedule in advance and actively guide customers to complete the name change within 90 days .
⚠️ Ongoing Management
Please maintain regular contact with customers until the name change is complete. Negligence may result in carrier-initiated cancellation and fee deductions after D+90.
πŸ›‚
1. Passport Activation
  • Required Documents
    Mobile subscription form, passport, visa issuance confirmation, certificate of admission or standard labor contract, confirmed device information
    β€» All documents including passport must be color-scanned β€” photos not accepted (ARC photo accepted)
  • Device Information Required
    Model name, serial number, IMEI1Β·2, EID (32 digits) required
    For foreign devices: model name, serial number, IMEI1 required
    ⚠️ Cannot register optional commitment discount without device info
    ⚠️ To check EIDΒ·IMEI1 β†’ Dial *#06# in phone app or go to Settings β†’ General β†’ About
  • USIM Information Required
    Please verify the USIM information assigned to each customer before completing the documents.
    ⚠️ If USIM info is mixed up, swap is not possible β†’ New USIM replacement required (7,700 KRW charged again)
  • Upload Activation List
    Customer info, required documents, and USIM details β€” please upload to the activation management site for review and sequential processing.
    πŸ”— Go to NB Korea Activation Management Site
  • Subscription Application Form Latest Version Required
    Always use the latest barcode version form.
    Β· If the barcode is faint after scanning, the document is considered incomplete
    Β· Using an older form version will result in incomplete documentation
    ⚠️ All signature fields must be filled in printed/block letters.
    Cutoff text Β· illegible writing Β· missing full name will be marked as incomplete.
  • Immigration Entry Processing Confirmation
    Entry must be processed at the immigration office before it is reflected in the system and activation can proceed.
  • Minors Not Allowed
    Passport activation is not available for minors. (Based on 2026 β€” those born in 2007 must have passed their birthday to be considered adults)
🌐
2. Online (Onsale) Activation Registration
  • Registration Method
    Use the online link generated per dealership β€” verify identity based on type (new/MNP) before registering
    ⚠️ Links differ for new activation and MNP
  • Real Name Verification Required
    Online activation cannot proceed without real name verification. Please accurately check the name (full name Β· middle name order Β· spacing) and carrier (LG U+ βœ… / MVNO ❌).
    πŸ’‘ Enter all customer info exactly as it appears on official documents such as ARC or visa issuance confirmation
  • Identity Verification Methods
    β€’ SMS: Only the customer's own phone number SMS not available for new activation
    β€’ Digital certificate: KakaoTalk, PASS, Toss, Naver
    β€’ Credit card (ARS): Only card under customer's name
  • Device Information Required
    Model name, serial number, IMEI1Β·2, EID (32 digits) required
    For foreign devices: model name, serial number, IMEI1 required
    ⚠️ Cannot register optional commitment discount without device info
    ⚠️ To check EIDΒ·IMEI1 β†’ Dial *#06# in phone app or go to Settings β†’ General β†’ About
  • Online Registration Special Notes
    On the final screen of online activation, re-enter USIM information and any special notes in the remarks field
πŸ”„
3. Name Change (Alien Registration Card)
  • Name Change Deadline Required
    ⏰ Mandatory Deadline
    After activation, must be completed within 90 days Done!
    ⚠️ Fee deduction if not completed within the period β€” no appeal possible! πŸ“‹ Contact Policy Manager
    πŸ“Œ 90~100 days after activation: appeal possible, but must submit 3 of the 4 following screenshots showing follow-up messages via KakaoTalk/messenger
    β‘  1 month after activationARC follow-up and reminder message
    β‘‘ 2 months after activationARC follow-up and reminder message
    β‘’ 80 days after activationARC follow-up and reminder message
    β‘£ 90 days after activationARC follow-up and reminder message
  • Required Documents
    ARC (front & back), passport copy, auto-debit info, customer info change application form
    βœ… ARC photo (not color scan) is acceptable
  • Auto-Debit Information Required
    Please confirm auto-debit information before proceeding with name change.
    Name change can proceed without auto-debit info, but auto-debit registration is required as soon as possible
    ⚠️ Bulk processing not allowed due to risk of increased unpaid customers (subject to monitoring)
  • Delinquency Check
    If there are unpaid fees from the previous month, name change cannot proceed. Please pay outstanding fees before proceeding.
⚠️
4. Guidelines
  • πŸ”’Mandatory Maintenance PeriodEffective March 2026~
    180 Days
    Required after activation
    Applies to new activation Β· MNP Β· device change
    Fee refund required
    β€» 180 days (6 months post-activation) applies for activations from March 1, 2026 / 120 days (4 months) for activations before February 2026
    ✈️ Departing within 6 months of activation β€” fee refund occurs due to maintenance period not met
    Departure (D)
    Notification SMS
    β†’
    D+3
    Temporary Suspend
    β†’
    D+16
    All Calls Blocked
    β†’
    D+31
    Auto Cancellation
  • β‘‘
    Incomplete Documents β€” If activation/name change documents are incomplete, must be supplemented within D+5 days
    Fee deducted per case if not supplemented / ID-related issues result in confirmed deduction πŸ“‹ Contact Policy Manager
  • β‘’
    Optional Commitment Discount β€” 25% discount applied to monthly fee
    e.g. 69,000 KRW plan β†’ 17,250 KRW discount / prorated from registration date / not available without device info
    ⚠️ Activating without optional commitment discount registration is not recognized by policy (no fee paid) / Bill will be charged at full rate without discount applied
  • β‘£
    Additional Call Charges Warning β€” All calls except wireless/landline/VoIP are subject to additional call charges
    Representative numbers 15xxΒ·16xx, personal numbers 050x, trunked radio 013, etc. β€” frequent use will incur extra charges
πŸ“Ά
5. USIM Guide & Settlement
  • Initial Activation USIM Cost Customer's Expense
    The initial USIM cost of 7,700 KRW is billed to the customer.
    πŸ’‘ If the agency covers the USIM cost, it can be reflected as a deduction in the agency's settlement.
  • USIM Replacement & USIM A/S Exchange Defect Β· Wrong Activation Β· Lost
    Please check the following carefully if replacement is needed.
    Passport Activation Customers (Before ARC Received)
    Normal USIM replacement is not possible without a physical ARC (ID card).
    β†’ Replacement can only be done through USIM A/S Exchange (LG's system for replacing defective USIMs).
    ARC Activation Customers
    USIM replacement requires a physical ID (ARC), so it must proceed through the USIM A/S Exchange service.
    β†’ Replacement can only be done through USIM A/S Exchange (LG's system for replacing defective USIMs).
    * Visiting an LG U+ direct store for USIM replacement is also possible. Please check the store location before visiting.
    ⚠️ When using USIM A/S Exchange, the 7,700 KRW USIM cost is deducted from the agency, not the customer.
    πŸ“… USIM A/S Exchange availability: within 1 year of activation (within 365 days of use)
🚫
6. Carrier-Initiated Cancellation Guide
⚠️
Full fee deduction Β· No appeal upon carrier-initiated cancellationIf any of the following 3 reasons apply, the carrier will forcibly cancel the line. Please inform customers in advance.
πŸ”„Cancellation Due to Incomplete Name ChangePassport Activation
⏰ Cancellation criteria: Not changed by D+100 after activation
If ARC name change is not completed by D+100 after passport activation, the line will be cancelled.
πŸ’‘ Normal deadline: complete by D+90 / D+91~100 can appeal with supporting documents
⚠️ No appeal possible after D+100 β€” fee deduction confirmed πŸ“‹ Contact Policy Manager
πŸ’ΈCancellation Due to Non-Payment SuspensionUnpaid
⏰ Cancellation criteria: 6 months after non-payment suspension
If the non-payment is not resolved for 6 months after all calls are blocked, the line will be cancelled.
πŸ’‘ Be sure to check auto-debit registration before non-payment occurs.
⚠️ Unpaid fees will be billed separately after cancellation and fee deductions will occur πŸ“‹ Contact Policy Manager
✈️Cancellation Due to Departure/Visa ExpiryDeparted · Visa Expired
⏰ Cancellation criteria: D+31 after departure or visa expiry
If confirmed as visa expired or fully departed from immigration, line will be cancelled after D+31.
πŸ“‹ Post-departure process:
Departure (D) β†’ Departure notification SMS β†’ D+3 temporary suspension β†’ D+16 all calls blocked β†’ D+31 auto cancellation
⚠️ Fee refund occurs if maintenance period (180 days Β· 6 months post-activation) not met at time of departure πŸ“‹ Contact Policy Manager
πŸ“Š
7. Plan Comparison
LTE Worry-Free Data 69 Β· 5G Simple+ Β· Youth 5G Simple+
Item
LTE Worry-Free Data 69
5G Simple+
Youth 5G Simple+
Ages 19~34
Monthly Fee
69,000 KRW
61,000 KRW
61,000 KRW
Data
5GB daily
then unlimited at 5Mbps*
31GB monthly
then unlimited at 1Mbps*
41GB monthly
31GB + 10GB (extra provided)
then unlimited at 1Mbps*
Calls
Unlimited
Add-on voice** 300 min
Unlimited
Add-on voice** 300 min
Unlimited
Add-on voice** 300 min
SMS
Unlimited
Unlimited
Unlimited
Eligibility
β€”
β€”
Ages 19 ~ 34
Commitment Discount
- 17,250 KRW
- 15,250 KRW
- 15,250 KRW
NB Support
- 20,000 KRW
- 20,000 KRW
- 20,000 KRW
Actual Payment Example
31,750 KRW
25,750 KRW
* Mbps β†’ Speed is throttled but usage continues (speed limit)
** Add-on voice β†’ 15XX Β· 16XX Β· 050X extra voice calls (additional charges apply)
πŸ“‹
8. Settlement & Policy Inquiries
πŸ•™
Mon~Sat 10:00 ~ 19:00
⚠️ Contact outside business hours may not be available.
πŸ“ž Phone010-7776-7903
βœ‰οΈ Emailinfo_nbkorea@naver.com
πŸ“Œ For fee deduction Β· policy standards Β· settlement inquiries, please contact the manager.
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